Procedure

1. Please follow the ‘CHECKLIST’ on our website, with which by answering a number of questions it can easily be determined whether you are entitled to receive financial compensation or any other entitlement as referred to in the Regulation.
   
   
2. If this is applicable, you can register on our site as a customer and inform us on your claim. With this you are to inform us on all special circumstances related to the incident and on details on the airline’s course of action. Resulting thereof, the system will automatically generate a file for you, which you can consult during the entire trajectory. As such you will be informed on the status of your claim at all times.
   
   
3. We will send you an acknowledgement of receipt containing your password to access your file. We will now verify whether your situation entitles you to a financial restitution and we will assess the feasibility of your claim. We will inform you as soon as possible if we can process your claim and submit it to the airline company.
   
   
4. When we process your claim, we kindly request that you send us photocopies of all relevant information, such as passport, tickets, reservation numbers, boarding passes, notices of delays or cancellations you may have received, any correspondence with the airline, etc.
   
   
5. After receipt of these documents, the collection procedure will be initiated and Aviaclaim will start working for you. We will file the claim at the corresponding airline on your behalf, in order to collect the claim in a non-legal manner. If required, we will involve national enforcement authorities in the dispute.
   
   
6. We work on a No Cure No Pay basis. You will incur no costs beforehand and you will only pay us if we attain a positive result!
   
   
7. Aviaclaim works on a No Cure No Pay basis. The client will be billed for the following if a claim is successful: a collection fee of 22% including VAT of the amount collected.
   
   
8. Should, in the unlikely event, our effort in the non-legal procedure not result in payment, it is possible to start the legal procedure following an evaluation of the legal feasibility. In this stage our activities will amongst other involve issuing a summons and starting litigation in court. Claims up to € 5000 will be handled internally, however we will only initiate legal procedures following your consent or order. Costs made by a third party to start the proceedings, such as costs relating to the bailiff and legal court charges, are to be transferred to our account as an advance. These costs depend on the height of the claim and we will inform you thereon before any procedure is started. With regard to claims exceeding € 5,000 we will cooperate with a renowned lawyer’s office, meaning that the costs related to legal assistance are for your account as well.
   
   

CHECK HERE TO SEE IF YOU ARE ENTITLED TO RECEIVE COMPENSATION